Terms and Conditions

Movers Brixton Terms and Conditions

These Terms and Conditions set out the basis on which Movers Brixton provides household, office and related removal and associated services within the United Kingdom. By placing a booking or allowing work to proceed, you agree that you have read, understood and accepted these Terms and Conditions. They apply to all services supplied by Movers Brixton to consumers and business customers unless otherwise agreed in writing.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 Client means the person, firm or company requesting or accepting services from Movers Brixton.

1.2 Services means any removal, packing, loading, unloading, transportation, storage, clearance, waste collection, or related services provided by Movers Brixton.

1.3 Goods means the items, furniture, belongings or materials in respect of which the Services are provided.

1.4 Contract means the agreement between Movers Brixton and the Client for the supply of Services, incorporating these Terms and Conditions and any written quotation or confirmation issued by Movers Brixton.

2. Quotations and Scope of Services

2.1 Any quotation issued by Movers Brixton is based on the information provided by the Client and is subject to these Terms and Conditions. Quotations are usually provided for a specific job description, property type, access conditions, volume or list of items, dates and times.

2.2 Quotations are valid for a limited period as stated on the quotation or, if no period is stated, for 30 days from the date of issue. Quotations may be withdrawn or amended by Movers Brixton at any time prior to acceptance.

2.3 The quotation covers only the Services clearly described in writing. Any additional Services, changes of address, extra pick-up or drop-off points, waiting time, parking charges, tolls, congestion or clean air zone charges and other extras may be charged in addition.

2.4 Movers Brixton reserves the right to revise the quotation or make additional charges if:

(a) the information supplied by the Client was incomplete or inaccurate;

(b) the volume, nature or weight of the Goods differs from that originally specified;

(c) access to the property is more difficult than advised, including but not limited to stairs, long carries, poor vehicle access, or restrictions on loading;

(d) Services are required outside the agreed dates or times; or

(e) there are delays or events beyond Movers Brixton's reasonable control.

3. Booking Process and Confirmation

3.1 A booking is made when the Client confirms acceptance of a quotation or rate provided by Movers Brixton and Movers Brixton confirms availability for the requested date and time.

3.2 Movers Brixton may require a deposit or full payment in advance as a condition of confirming a booking. Details of any deposit or advance payment requirement will be communicated at the quotation stage.

3.3 The Client must provide accurate and complete details at the time of booking, including addresses, access conditions, parking arrangements, inventory or estimated volume, and any special handling requirements.

3.4 Movers Brixton reserves the right to decline or cancel any booking where it reasonably believes that it cannot safely or lawfully perform the Services, or where the Client has not complied with these Terms and Conditions.

4. Client Responsibilities

4.1 The Client is responsible for:

(a) ensuring that they are legally entitled to move or dispose of the Goods;

(b) arranging suitable parking and any permits required for the removal vehicle at all collection and delivery addresses;

(c) securing all necessary permissions or approvals for access to communal areas, buildings or managed premises;

(d) packing, protecting and labelling Goods where the Client has elected to carry out their own packing;

(e) disconnecting and preparing appliances, fixtures and fittings in accordance with manufacturer guidance; and

(f) being present or represented during collection and delivery to direct the Services and check the premises.

4.2 The Client must not ask Movers Brixton to carry or handle any items that are hazardous, illegal, explosive, flammable, corrosive, perishable, live animals, plants, or any items which may present a health and safety risk, unless expressly agreed in writing and properly prepared and declared.

4.3 Movers Brixton may refuse to handle any item which it reasonably considers unsafe, unlawful, unhygienic or beyond the scope of the agreed Services.

5. Payments and Charges

5.1 Unless otherwise agreed in writing, payment is due either prior to the commencement of the Services or immediately on completion of the Services on the same day.

5.2 Movers Brixton may offer various payment methods, which will be communicated during the booking process. The Client is responsible for ensuring that cleared funds are received by Movers Brixton by the due time.

5.3 If payment is not made when due, Movers Brixton may:

(a) suspend or withhold Services;

(b) charge interest on overdue amounts at the statutory rate applicable to business-to-business or business-to-consumer debts in the United Kingdom; and

(c) recover from the Client all reasonable costs and expenses incurred in enforcing payment.

5.4 For longer jobs or projects, Movers Brixton may require staged payments, deposits, or interim invoices. Details will be specified in the quotation or booking confirmation.

5.5 All prices quoted are exclusive of any applicable taxes unless expressly stated otherwise. Any taxes, charges or levies imposed by authorities in relation to the Services will be payable by the Client where applicable.

6. Cancellations, Postponements and Waiting Time

6.1 The Client may cancel or postpone a booking by providing notice to Movers Brixton. Cancellation charges may apply depending on the amount of notice given.

6.2 Unless otherwise confirmed in writing, the following cancellation charges will normally apply:

(a) more than 7 days before the agreed start time: no cancellation fee, any deposit may be refunded or held against a future booking at Movers Brixton's discretion;

(b) between 7 days and 48 hours before the agreed start time: up to 50 percent of the quoted price may be charged;

(c) less than 48 hours before the agreed start time or failure to provide access on the day: up to 100 percent of the quoted price may be charged.

6.3 If the Client postpones the job to another date and Movers Brixton can reasonably accommodate the new date, some or all of the cancellation fees may be offset against the rearranged booking at Movers Brixton's discretion.

6.4 Waiting time caused by delays outside Movers Brixton's control, including but not limited to keys not available, incomplete packing by the Client, delayed access from landlords or agents, or waiting for funds to complete a property transaction, may be charged at an hourly or part-hourly rate in addition to the original quotation.

7. Performance of the Services

7.1 Movers Brixton will use reasonable care and skill in providing the Services and will take reasonable steps to meet any agreed dates and times. However, all times stated are estimates and cannot be guaranteed because of traffic, weather, access and other external factors.

7.2 Movers Brixton may use its own staff or subcontractors to perform all or part of the Services. All subcontractors engaged will be required to comply with these Terms and Conditions so far as they are relevant.

7.3 The Client must ensure that the premises are safe and that access routes are clear. Movers Brixton may, at its discretion, take protective measures such as covering floors or bannisters, but this is not guaranteed unless specified in writing.

7.4 If Movers Brixton reasonably believes that continuing the Services would be unsafe or unlawful, it may suspend or terminate the job without liability, subject to payment by the Client for work already performed and any associated costs.

8. Liability and Limitations

8.1 Movers Brixton will take reasonable care of the Goods while they are being handled or transported as part of the Services. Liability for loss of or damage to Goods is subject to the limitations set out in this clause.

8.2 Movers Brixton will not be liable for:

(a) loss or damage arising from wear and tear, inherent vice, poor construction, defect or pre-existing damage to the Goods;

(b) damage to furniture or items that require disassembly or reassembly unless Movers Brixton has been specifically asked and has agreed to undertake such work;

(c) damage to items packed by the Client where no external damage to the packaging is evident;

(d) loss or damage to jewellery, watches, precious metals, stones, money, important documents or collections, unless these have been specifically declared, valued and agreed in writing for special handling;

(e) indirect or consequential loss, loss of profits, loss of use, or any purely economic loss.

8.3 Any claim for loss or damage to Goods or property must be notified to Movers Brixton in writing as soon as reasonably practicable and in any event within 7 days of completion of the Services. The Client must provide reasonable evidence of the loss or damage and allow Movers Brixton an opportunity to inspect.

8.4 Where Movers Brixton is found liable for loss or damage to Goods, its liability will, at its option, be limited to either:

(a) the reasonable cost of repair; or

(b) the current market value of the item at the time of loss, taking into account age, condition and depreciation.

8.5 Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under United Kingdom law.

9. Insurance

9.1 Movers Brixton maintains appropriate insurance cover for its activities in accordance with industry practice. Details of cover can be provided upon request.

9.2 The Client is encouraged to maintain their own contents or business insurance and to inform their insurer of the planned move or clearance, as Movers Brixton's liability is limited and may not cover all potential risks.

10. Waste, Disposal and Environmental Regulations

10.1 Where Movers Brixton agrees to remove waste, unwanted items or rubbish, it will do so in accordance with applicable waste and environmental legislation in the United Kingdom.

10.2 The Client confirms that any waste or items presented for disposal are not hazardous and do not require special handling, unless this has been expressly declared and agreed in advance.

10.3 Movers Brixton may refuse to remove any waste or items that are prohibited, hazardous, contaminated or not as described. Additional charges may arise for sorting, segregation or lawful disposal where the Client has provided misleading or incomplete information.

10.4 Fees for waste removal and disposal may be calculated on the basis of volume, weight, type of material, disposal site charges and transport. Any such fees will either be included in the quotation or communicated separately.

10.5 Movers Brixton aims to dispose of or recycle waste in a responsible manner and may use licensed transfer stations, recycling centres and other lawful facilities for this purpose.

11. Storage Services

11.1 Where Movers Brixton provides or arranges storage, the terms of the storage facility may also apply. The Client will be informed of any additional storage terms and charges.

11.2 The Client must not store prohibited, illegal, perishable or hazardous items. Movers Brixton or the storage provider may inspect stored items if required by law or where there is a reasonable suspicion of breach of these requirements.

12. Complaints and Dispute Resolution

12.1 If the Client has a concern or complaint about the Services, they should raise it with Movers Brixton as soon as possible so that an attempt can be made to resolve the matter promptly.

12.2 Movers Brixton will investigate complaints in good faith and may ask for further information or evidence. Both parties agree to act reasonably and to try to resolve disputes amicably.

13. Force Majeure

13.1 Movers Brixton will not be liable for any delay or failure to perform the Services due to events beyond its reasonable control, including but not limited to extreme weather, road closures, accidents, breakdowns, strikes, acts of government, public emergencies or other similar events.

13.2 In such circumstances, Movers Brixton may suspend or reschedule the Services. Any additional costs reasonably incurred as a result of a force majeure event may be chargeable to the Client.

14. Data Protection and Privacy

14.1 Movers Brixton will handle personal data in accordance with applicable data protection laws in the United Kingdom. Personal information is collected and used for the purposes of providing and administering the Services, managing bookings, payments and customer relations.

14.2 The Client is responsible for ensuring that any personal data they provide is accurate and up to date.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

16. General Provisions

16.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable. The remaining provisions shall continue in full force and effect.

16.2 No waiver by Movers Brixton of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach of the same or any other provision.

16.3 The Contract is between Movers Brixton and the Client. No other person shall have any rights to enforce any of its terms under applicable third party rights legislation.

16.4 Movers Brixton reserves the right to amend these Terms and Conditions from time to time. The version in force at the time of the booking will apply to that Contract unless otherwise agreed in writing.