Privacy Policy - Movers Brixton

This Privacy Policy explains how Movers Brixton collects, uses, stores, shares, and protects personal data. It applies to all Movers Brixton customers in the area, including individuals who request quotes, book services, receive moving assistance, or otherwise interact with our business. We are committed to handling personal data lawfully, fairly, and transparently in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Movers Brixton provides removals and related moving services. In the course of delivering these services, we may act as a data controller for personal information we collect from customers, prospective customers, and other individuals connected to a move. This means we decide how and why your personal data is used for our business operations.

2. Information We Collect

We collect only the information necessary to provide our services, manage our operations, and meet legal obligations. The types of data we may collect include:

Identity information, such as your name and title
Contact information, such as address, email address, and phone number
Service details, such as moving date, property access information, inventory lists, and special handling requirements
Billing and payment information, such as transaction records and invoicing details
Communication records, including enquiries, complaints, booking notes, and service correspondence
Technical information, such as basic website or device usage data if collected through digital tools
Any other information you choose to provide when arranging or using our services

We do not intentionally collect special category data unless it is necessary and lawful to do so. If such information is provided by you and is relevant to the service, we will handle it with appropriate care and additional legal safeguards.

3. How We Use Your Data

We use personal data for the following purposes:

To respond to enquiries and provide quotes
To manage bookings and deliver moving services
To communicate with you about your move
To process payments and issue invoices
To maintain internal records and service history
To resolve disputes, handle complaints, and support customer service
To meet legal, accounting, and regulatory requirements
To improve our services and business operations

We only use your data for purposes that are compatible with the reason it was collected, unless we have a valid legal basis to use it differently.

4. Lawful Basis for Processing

Under the UK GDPR, we must have a lawful basis to process personal data. Movers Brixton relies on the following bases:

Contract

We process personal data when it is necessary to enter into or perform a contract with you. This includes preparing quotes, confirming bookings, arranging collection and delivery, and carrying out the moving service.

Legal obligation

We may process data where needed to comply with legal requirements, including tax, accounting, and record-keeping obligations.

Legitimate interests

We may process data for legitimate business purposes where those interests are not overridden by your rights and freedoms. This can include improving service quality, managing customer relationships, preventing fraud, and maintaining operational security.

Consent

In limited circumstances, we may ask for your consent before using your data for a specific purpose. Where consent is relied upon, you may withdraw it at any time, unless another lawful basis applies.

5. Data Sharing and Processors

We may share personal data with trusted third parties who help us operate our business. These parties act as processors or independent controllers depending on the service they provide. We require all processors to take appropriate security measures and process data only under our instructions where applicable.

Examples of processors and service providers may include:

Payment providers for secure transaction processing
Accounting and bookkeeping providers for financial administration
IT and cloud storage providers for data hosting and system support
Communication and scheduling tools for managing bookings and customer correspondence
Professional advisers, such as legal or tax advisers, where necessary

We may also disclose data where required by law, court order, or public authority request. If business operations are reorganised, transferred, or sold, customer data may be shared as part of that process, subject to legal protections.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements. Retention periods may vary depending on the type of information and the nature of the service provided.

In general:

Booking and service records are kept for a period necessary to manage the customer relationship and address follow-up issues
Financial and tax records are retained for the period required by law
Communication records may be retained for a reasonable period to handle complaints, disputes, and service quality review

When data is no longer needed, we will delete it securely or anonymise it so that it can no longer identify you. Retention is reviewed regularly to ensure we do not keep information longer than necessary.

7. Data Security

We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure. These measures may include access controls, secure systems, staff confidentiality obligations, and data minimisation practices. While no system is completely risk-free, we work to protect your information with a reasonable and proportionate level of security.

8. Your Rights

You have rights over your personal data under data protection law. Subject to legal conditions and exemptions, these rights include:

Right of access – to request a copy of the personal data we hold about you
Right to rectification – to ask us to correct inaccurate or incomplete data
Right to erasure – to request deletion of your data in certain circumstances
Right to restriction – to ask us to limit how we use your data in certain cases
Right to object – to object to processing based on legitimate interests or direct marketing
Right to data portability – to receive certain data in a structured, commonly used format
Right to withdraw consent – where processing is based on consent

You also have the right to lodge a complaint with the Information Commissioner’s Office if you believe your data has been handled unlawfully. We encourage you to raise concerns with us first so we can try to resolve the matter promptly and fairly.

9. Children’s Data

Our services are intended for adults arranging removal and moving services. We do not knowingly collect personal data from children for marketing or service administration purposes. If child-related information is provided as part of a household move, it will be handled only where necessary and with appropriate safeguards.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, service processes, or data handling practices. Any revised version will apply from the date it is made available. We encourage customers to review this policy periodically so they remain informed about how their personal data is processed.

11. Summary of Our Commitment

Movers Brixton is committed to processing personal data in a lawful, transparent, and secure manner. We collect only what we need, use it for clear and legitimate purposes, share it only when necessary with trusted processors or legal authorities, and keep it only for as long as required. All customers in the area are covered by this policy, and we respect the rights each person has over their personal information.

This Privacy Policy is intended to provide clear information about our data practices and to support compliance with applicable privacy laws.